Frequently Asked Questions

How does SPSP Connect! work?

SPSP provides members with the means to communicate easily with other members. SPSP Connect! allows members to facilitate discussions, share ideas, and create networking opportunities. There are four SPSP Connect! communities that members can join:

What is my username/password?

Your username and password is the same that you use to log in to the main site. If you have forgotten your login credentials or need assistance with your login information, click here.


How do I join a community?

To join one of the above communities, navigate to the "Communities" tab at the top of the page and select "All Communities." There you should see the option to "Join" on the left hand side of the page.


How do I post in the discussion boards?

To post of the discussion boards click on the discussions tab. Once on the "Post a message" page, choose which board you want your discussion post to go in (you can choose multiple community discussion groups if the information is relevant). Once your discussion post has been composed, simply press send to make the post live.

Do I have to be a member to access SPSP Connect!?

Only members of SPSP can access SPSP Connect! content.  SPSP Connect! membership comes with SPSP membership and login credentials are the same as SPSP login credentials.

Can I send a post to staff members to be posted on the Open Forum?

Staff members will no longer make posts on the Open Forum on behalf of nonmembers. 

How do I control what information is visible in My Profile?

Go to "My Profile”  and click on the “Settings” tab. Choose "Privacy" from the drop-down menu. This will let you control what information is visible to whom. After you’ve made changes, click the “Save” button at the bottom of the page.


How do I receive emails from specific community groups?

Members can opt to receive email digests from each of their community discussion boards.To edit your email notification preferences, select "Email Subscriptions" on the top right-hand side of the page. For each discussion, you have the following notification options

  • Real time: receive an email update each time and individual posts in the community group

  • Daily digest: receive one email a day comprised of a summary of the community's activity

  • No email: cease all email notifications for community activity


How do I add contacts to my contact list?

There are several ways to add contacts. When you perform a search in the Directory, you will see an “Add as contact” button to the right of each person in your search results. Just click this button to send a contact request. If you click through and view an individual’s profile, you can click the contact request link to the right of his or her profile picture.

Why should I add contacts to my contact list?

Creating this virtual address book makes it easy to send your contacts messages through the community site to stay in touch, ask questions or even build a referral network. Additionally, when you view another member’s profile, you’ll be able to see any contacts you have in common. You can also choose to let your contacts view certain demographics in your profile that others can't.

How do I leave a community or unsubscribe from a discussion?

Go to My Profile and click on the "Settings" tab. Choose Subscriptions from the drop-down menu. Here, you will see a list of available communities and those to which you’ve subscribed. Select “Unsubscribe” for the discussions you wish to leave and click the “Save” button at the bottom of the page. You will get a message confirming that your subscription options have been successfully updated. This can take several seconds if you change your settings for several groups at the same time.


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